Our Policy
Gratuity
Our entertainers love what they do and give it their all on every single party. A gratuity is greatly appreciated upon your discretion. It is never demanded. A GRAND or SMALL tip is always a great way to let them know you appreciate their efforts of making your childs day or event very special.
Performance Intermission
Please be considerate of the weather condition. The Dallas/Fort Worth Metroplex has hot summers. If you've hired a character mascot to make an appearance outside please provide a shaded area for them to perform. In extremely hot weather for our 1 hour or longer character appearanes we will have an intermission of 10 minutes, during this time they will get a drink of water and remove their head for some air. Please have a space away from your guest so the character can take a quick break. These 10 minutes are NOT considered part of the allotted time you've purchased. You will receive your full time.